Returns & Exchanges
At Made By Mitchell, we want you to be obsessed with your blursh and palettes, but if something isn't right, you can return unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Check Eligibility
Ensure your items are in their original, tamper-evident packaging and have not been used or swatched.
Contact Support
Email our customer service team with your order number and reason for return to receive your unique Return Authorization code.
Pack Your Items
Securely package your products to prevent damage during transit and include your order slip inside the parcel.
Ship It Back
Send your package via a tracked postal service to our warehouse address provided in the authorization email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing